Shipping policy

We are pleased to offer delivery across New Zealand to make receiving your order as convenient as possible. Please review the details below for our shipping policy, particularly if your order includes large items such as boards or aluminum.

General Shipping Information

• Standard Orders: We offer shipping on all standard-sized products to any address in New Zealand.
• Large Items (Boards and Aluminum): Due to their size, these items require special handling and are delivered to your local Mainfreight depot for collection. This allows for a smooth and safe transfer to your vehicle or trailer, with assistance provided by the Mainfreight team to help load your order.

Shipping Cost and Quoting Process

• For large items (boards and aluminum), shipping costs vary based on location and item specifications.
• After you place your order, we will provide you with a custom delivery quote for these items. This quote is typically sent shortly after your order confirmation.
• To help you anticipate costs, we provide pricing guidelines on our website for estimating the delivery fee before purchase.

Order Confirmation and Refunds

• If, after receiving the delivery quote, you decide not to proceed with your order, simply let us know. We will issue a full refund immediately, no questions asked.

We strive to provide clear, upfront information on all shipping costs and options, so you can shop with confidence. For any questions about our shipping policy, please contact our customer service team.